Shipping policy
Shipping Policy
Thank you for shopping at LUMIÈRE. Below is everything you need to know about our shipping process.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Shipping Times
- Standard Shipping: 7–15 business days
- Express Shipping: 5–10 business days (where available)
Please note that delivery times are estimates and may vary depending on your location and any unforeseen delays (such as customs, weather, or carrier issues).
Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method you select.
We occasionally offer free shipping promotions, which will be clearly displayed on the site.
International Shipping
We currently ship to most countries.
International orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the customer and are not included in the order total.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect address, additional shipping fees may apply to reship the order.
Damaged or Lost Packages
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damage.
If your package is lost in transit, please contact us so we can investigate with the carrier.
Delays
We are not responsible for delays caused by the shipping carrier, customs, weather, or other circumstances beyond our control.
Questions?
If you have any questions about shipping, feel free to contact us at lumierebeautytech@gmail.com .